Job Description
INTERNAL ROLE TITLE: Real Estate Supervisor
REPORTS TO: Real Estate Senior Supervisor
FUNCTION: Property & Facilities Management
DEPARTMENT: HR
ROLE PURPOSE: Provide a World class standard of Real Estate business solutions. Handle all the site surveys, negotiations and interfacing with all property owners and companies providing innovative business solutions and end-to-end ownerships till finalization of the deal. Insure that all lease contracts financial obligations are fulfilled on time and adhering to VFE financial policies, procedures & SLA. Scope of Properties: Expatriate Housing, Office Spaces, Retail Stores, Warehouses, Workshops, Garages/Parking Areas, Buildings & Lands.
Key
Accountabilities
Key Activities / Decision Areas
1. Property Lease Management
- Implement the general guidelines of the non-technical property acquisition, renewal, relocation and cancellation as set by the department.
- Negotiate, review and approve the lease contract of the selected property to the best interest of VFE, win-win situation, as per the agreed guidelines.
- Insure that dilapidation cost, if any, is within the amount of the deposit paid.
- Insure & maintain a win-win relationship with all stakeholders during any conflict resolution.
- Keep sound & healthy relationship with Property Owners during & after the termination/cancellation of any lease contract.
- Insure a proactive & effective resolution of any reported related incident within an agreed time with the stakeholders and without interrupting the business flow.
2. Contracts Payment Control
- Ensure that all new contracts, amendments, cancellation and memos are registered & updated on the CPC system.
- Ensure the beneficiaries eligibility of all financial transactions posted to Accounts Payable Dept. on daily and monthly payments.
- Ensure that by holding, releasing and/or voiding any financial obligation according to the business needs in coordination with Rollout, Site Management, Sites' Renewals, Finance, Sales, HR and Legal departments shall not affect the business flow.
- Ensure the accurate resolution of any discrepancies arise between the actual contractual financial obligations, the system and what has been paid to the beneficiaries.
- Ensure a flawless fulfilment of all lease property contractual obligations.
- Ensure that the cheques issuance and delivery to property owners or property controllers are always on due time, betting budget, delivery targets & resources.
- Ensure that all lease payments schedules reconciliation; rents and deposits are processed on time to 99% accuracy.
3. Strict tracking of all resources, Property Assets surveys and studies.
- Ensure the usage of different reliable sources to gather Property Assets data from local market.
- Ensure reliable, concise & on time availability of all necessary updated Property Assets data and property feasibility studies to support management with reliable recommendations on due time.
- Strictly monitor all Property Assets expenses to beat the approved budget.
4. Delight customers.
- Constantly exceed customer expectations by delivering their requests & needs before due time and with exceptional quality.
- Proactively recommend & implement exceptionally creative solutions within budget.
- Efficiently use customers’ feedback to effectively enhance the workflow procedures.
- Seek first to understand then to be understood to reach a win-win mutual benefit.
5. Problem Management.
- Keep problem log that helps track the progress of repairs and solutions to other problems regarding all non-technical premises.
- Effectively solve any reported problem within an agreed time and without interrupting the business.
- Insure a win-win relationship with the problem-involved party.
6. Settle non-technical property disposal.
- Disposal of all non-technical premises lease contracts as per the termination/cancellation request of the owning department.
- Settle all paid deposits on due time.
- Insure that dilapidation cost, if any, is within the amount of the deposit paid.
- Keep sound & healthy relationship with owners after the termination/cancellation of the lease contract.
Person Specification
Competency / Performance Drivers
Technical / Professional Expertise
Ÿ Education: University degree (preferably related to business field)
Ÿ Work Experience: 5 – 7 years of relevant experience.
Ÿ PC Knowledge: Mastering MS Office especially MS Excel and MS PowerPoint; MS Project is a plus.
Ÿ Personal skills: Excellent command of English and Arabic written and spoken.
Ÿ Special requirements:
- Accuracy and ability to meet deadlines.
- High intellectual abilities.
- High self esteemed.
- Leadership skills
Ÿ Interpersonal Skills: Collaborates with others to achieve a common goal. Supportive and flexible and shows empathy and understanding. Able to influence and persuade others and is capable of giving and taking constructive feedback. Works as part of a team.
Ÿ Personal Effectiveness: Displays a disciplined and positive approach, persevering when faced with obstacles. Displays self-motivation, initiative and commitment, and takes responsibility and ownership for the actions.
Ÿ Technical skills: Possess high negotiation and administrative skills.
Ÿ Specialist Knowledge – Contract: Demonstrates a clear working knowledge of the contracting procedure through the application of business support, the various databases and accounting systems necessary to the production of the contract. Has some knowledge of the legal implications of the contracting process.
Ÿ Communication: Communicates clearly and concisely in the most appropriate way. Listens to others and uses appropriate questioning techniques. Communicates effectively both face to face and on the telephone/emails. Can structure information clearly in written form. Presents information effectively and with enthusiasm.
Ÿ Presentation Skills: Possess high presentation skills in preparing and conducting presentations to different audiences including Top Management.
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