| Title | Banking Services Representative - ElMenia | |
| Position Level | Junior Level | |
| Governorate | El-Menia | |
| Division | Branches Network | |
| Description |
Banking Services Representative ( Teller - Customer Service - Microfinance ) Teller: Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, official checks, money orders, and cash advances. Balance and verify cash totals, and maintain high quality service to Banque Misr customers. Customer Service Representative: The Personal Banker is to be considered as the branch banking subject matter expert, & therefore will be required to have an in-depth knowledge of all product & service propositions across all the Bank’s lines of business. As well as effectively servicing all customer requests, making relevant referrals and actively migrating customers to remote/electronic banking. Microfinance Specialist: Microfinance officers are expected to be both advocates for people with low incomes and facilitators of the Microfinance Loan Program in their community. |
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| Job Requirements |
• University Degree • Bachelor's of Commerce or relevant discipline • Overall grade "Good" at least • Graduation date from 2011 till 2015 • Excellent command of PC skills • Have good Soft Skills (Communication and Presentation ) • Priority to graduates from language sections and higher graduation grade •ElMenia's Resident |
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| Responsibilities |
Teller: Ensure that all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set forth by the bank. Execute a variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds. Identify Sales Referrals Ensure that the cash drawer is balanced with the settlement sheet and recover any shortages /overages. Customer Service Representative: The Personal Banker is to be considered as the branch banking subject matter expert, & therefore will be required to have an in-depth knowledge of all product & service propositions across all the Bank’s lines of business. As well as effectively servicing all customer requests, making relevant referrals and actively migrating customers to remote/electronic banking. Microfinance Specialist: Market and promote Microfinance products by attracting new customers and convince them to use these products. Interviewing and counselling clients and checking their eligibility. Make investigation about the customer before visiting them, to know the customer publicity to expect risk may face the customer. Initial customer evaluation to determine the amount of loan the customer deserve. Following up loan defaults. |
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| Start Date | 15-May-2016 | |
| End Date | 25-May-2016 | |
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